Frequently Asked Questions

We roast and grind chai masalas in small batches only after an order window opens, and whole spices are packed within days of quality checks. Everything is sealed in moisture-proof packaging to preserve aroma in transit.

Yes — we ship pan-India. Delivery is ₹59 for orders below ₹400, ₹39 for ₹400–₹699, and free on orders of ₹700 and above.

Orders are dispatched within 24-48 hours of confirmation. Delivery typically takes 3-6 business days depending on your location.

We accept UPI, credit/debit cards, netbanking, and popular wallets via Razorpay’s secure checkout. We never store your card details on our servers.

Because spices are perishable food items, we accept returns only for damaged, incorrect, or defective products reported within 48 hours of delivery. See our Refund Policy for full details.

Yes — for bulk or wholesale enquiries, please reach out via our Contact page or WhatsApp and our team will share pricing tailored to your volume.

Every batch is checked for purity before packing, with no fillers or artificial colours added at any stage.